the care of teenagers and their families

So, last night I was logged into my facebook account and was chatting live w/one of my former youth. Seems she and her family are really having some struggles right now that seem to be centered around her parents' relationship. I know that they have been involved in marital counseling (from both parties), but I'm trying to find that line of caring for a hurting young lady and not making her parents look like idiots (they're not) to her. I also know that as a parent, our tendency is to make things look better than they are to protect our kids - but I think its past that for them...anyway...pray for them, and for me...I need to be compassionate, wise and a dispenser of truth in all of this.